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Delivery & Returns

WORLDWIDE SHIPPING & DELIVERY

  • For UK orders please allow up to 7 days for delivery, but we will aim to deliver much sooner.
  • European and Rest of World countries, delivery times may vary. These orders may be subject to import duties and taxes which are the customer’s responsibility to pay. You may want to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting to pay.
  • Occasionally due to situations beyond our control, with third-party courier services some orders may take a little longer.

OUR RETURNS POLICY

  • We hope you are completely satisfied with your Eco Swim® purchase, however if you do wish to return an item for any reason you may do so up to 28 days from the date of receipt for a refund. please contact us via email hello@ecoswim.co.uk quoting your order number and the reason(s) for returning you item(s).
  • If an order is being returned from outside the UK it is the customers responsibility to cover the costs, unless the return is a result of our error.
  • It is imperative for all returns for the customer to obtain proof of postage with a tracking number to ensure a refund. We are not liable for goods not returned to us. 
  • The item(s) should be returned to us in its original condition & packaging, with all labels intact and the hygiene sticker in place. In the interest of hygiene, we request you wear underwear when trying on your swimwear.
  • We may refuse to refund or exchange your purchase if we receive damaged goods, we will however return the damaged goods back to you.
  • Please make sure goods are securely packaged to avoid damage in transit; it is the customer’s responsibility until the return reaches our warehouse.

EXCHANGES

Unfortunately at this time we are unable to process exchanges, please process a return for the unwanted item(s) and place a separate order for the new items you wish to receive.

REFUNDS

  • After we have received your returns, you will be notified via email. 
  • Once your returns have been processed, a refund will be issued in the same form of payment that you originally used.
  • We aim to process returns the day we receive them, however during busy times it may take a couple of days. Please allow up to 14 days for refunds, depending on your provider for the refunded amount to be visible in your account. 
  • Once refunded you shall receive an email from us to confirm your refund was processed.

FAULTY ITEMS

  • Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within 28 days of purchase, items that are damaged as a result of normal wear and tear are not considered to be faulty.
  • If an item becomes faulty after a period of time then please contact us before returning it, we will either repair or replace the item at our discretion.

To Reference our full Terms & Conditions please click here.